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Shipping policy

At Kenzus, we are committed to making your shopping experience smooth and reliable. We provide clear shipping guidelines so you know exactly what to expect with every order.

Shipping Locations

This policy applies to orders shipped within the United States.

Delivery Times

  • Order Cutoff Time: 5:00 PM (EST). Orders placed after this time will be processed on the next business day.
  • Handling Time: 1 to 2 business days (Monday to Friday).
  • Transit Time: 6 to 8 business days (Monday to Friday).
  • Estimated Delivery Time: 7 to 10 business days.

Carrier Services

We work with trusted carriers, including:

  • USPS
  • UPS
  • FedEx

Shipping Costs

  • Free Shipping: All orders within the United States qualify for free shipping, with no minimum purchase required.

Delivery Issues

If you experience any issues with your order, such as delays, missing items, or damaged packages, please reach out to our customer service team right away. We will work with you to resolve the problem quickly.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking details. You can also track your order anytime by visiting our Order Tracking Page.

Questions?

For more details, please visit our FAQs Page or contact our customer service team.

Contact Information

Store Name: Kenzus
Billing Address: 30 N Gould St Ste R Sheridan, Wyoming 82801, United States
Email: contact@kenzus.com
Phone: +1 (450) 235-3896

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.