Frequently Asked Questions
Trade Name: Kenzus
Billing Address: 5830 E 2nd St ste 7000, Casper, Wyoming 82609, United States
Email: contact@kenzus.com
Phone: +1 (450) 235-3896
Where is my package?
Where is my package?
After placing your order, it typically takes 1–2 business days to process and 6–8 business days for delivery within the United States. If your order has not arrived within the estimated time, please contact our customer service team.
Where can I find my tracking code?
Where can I find my tracking code?
Once your order has shipped, you will automatically receive a Track & Trace code. Please check your spam folder, as our emails sometimes end up there. Note that it may take some time for your Track & Trace link to become active.
How can I track my order?
How can I track my order?
You can track your order using the Track & Trace number sent to you by email. Visit our Track & Trace page and enter your number to see the status of your delivery.
I am not satisfied with my package, what can I do?
I am not satisfied with my package, what can I do?
Please visit our Exchanges & Returns page for instructions on how to return your package.