Payment Policy

1. Accepted Payment Methods

At Kenzus, we provide secure and convenient payment options to make your shopping experience easy and reliable. We currently accept:

• Credit and Debit Cards: Visa, MasterCard, American Express

• Apple Pay and Google Pay

• Bank Transfers (for bulk orders, please contact us for details)

All payments are processed in United States Dollars (USD).

2. Payment Processing

• Payment must be completed at the time of purchase.

• Orders will not be processed or shipped until payment has been received in full.

• If a payment is declined or fails, the order will not be confirmed.

3. Pricing and Currency

• All prices on the Kenzus store are listed in United States Dollars (USD).

• Prices may change at any time without prior notice.

• Applicable taxes and shipping fees are calculated at checkout.

4. Secure Payment Processing

We use SSL encryption and trusted payment gateways to protect your transactions.
For your safety, Kenzus does not store credit card or payment details.

5. Refunds and Chargebacks

• Refunds are handled in accordance with our Refund & Return Policy.

• If you experience an issue, please contact us first at contact@kenzus.com before initiating a chargeback. Unauthorized chargebacks will be disputed.

6. Fraud Prevention

Kenzus reserves the right to hold or cancel any order if fraudulent or unauthorized activity is suspected. For high-value purchases, we may request additional identity verification.

7. Contact Us

Store Name: Kenzus
Billing Address: 5830 E 2nd St ste 7000, Casper, Wyoming 82609, United States
Email: contact@kenzus.com
Phone: +1 (450) 235-3896

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to reply to all emails within 1–2 business days.