Refund policy

30-Day Easy Returns

At Kenzus, we want every customer to feel confident shopping with us. If for any reason you are not fully satisfied with your purchase, we offer a simple 30-day return process.

Return Policy Overview

  • Return Window: You have 30 days from the date you receive your order to request a return.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Process: Our customer support team is always here to guide you through your return.

Return Costs

  • Defective or Wrong Items: If your order arrives damaged, defective, or incorrect, you will not be charged for the return.
  • Change of Mind: If you no longer want the product or ordered the wrong item, you will be responsible for return shipping costs. Please note that shipping fees are non-refundable.

How to Return an Item

  1. Contact Us: Send an email to contact@kenzus.com with your order number and the reason for your return.
  2. Pack Your Item: Place the item back in its original packaging, including all accessories, tags, and documents.
  3. Ship the Package: Follow the instructions in your return authorization email and drop off the package at the nearest shipping carrier.

Refund Process

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return requirements.
  • Refund: After approval, your refund will be processed. Depending on your bank or payment provider, it may take up to 7 business days for the funds to appear in your account.

Exchanges

If you would like to exchange an item for a different product, size, or color, simply contact us and we will be happy to assist you.

Non-Returnable Items

For hygiene and safety reasons, some products cannot be returned. These items will always be clearly marked as non-returnable in the product description.

Contact Information

Store Name: Kenzus
Billing Address: 30 N Gould St Ste R Sheridan, Wyoming 82801, United States
Email: contact@kenzus.com
Phone: +1 (450) 235-3896

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to reply to all emails within 1–2 business days.